Privacy Policy

Resonate Life Labs LLC ("we," "our," or "us") operates the website resonatelifewater.com and sells Resonate Life Water products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase from us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

• Place an order through our website or Shopify-powered checkout
• Create or manage an account
• Sign up for our email newsletter or updates
• Submit a contact form or send us an email
• Communicate with our customer support team

This may include your name, email address, mailing address, phone number, billing information, and any message content you submit.

Information Collected Automatically

When you visit our website, certain information is collected automatically, including:

• IP address and general geographic location
• Browser type, operating system, and device information
• Pages viewed, time spent on pages, and referral URLs
• Clickstream data and interactions with our site
• Cookie identifiers and similar tracking technologies

2. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar technologies to enhance your experience on our site. These technologies help us:

• Keep you logged in and remember your preferences
• Understand how visitors use our site (analytics)
• Improve site performance and content relevance
• Enable shopping cart functionality through Shopify
• Deliver relevant marketing communications (with your consent)

Analytics: We use Google Analytics and/or similar services to analyze website traffic. These services may use cookies to collect aggregated, anonymized data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Most browsers allow you to refuse or delete cookies. Disabling cookies may affect some features of our website.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including payment and shipping
• Send transactional emails (order confirmations, shipping notifications)
• Respond to your inquiries and provide customer support
• Send promotional emails and newsletters (with your consent)
• Improve our website, products, and services
• Detect, prevent, and address fraud, abuse, or security issues
• Comply with applicable legal obligations
• Analyze usage trends to improve user experience

4. Third-Party Services and Disclosure

Shopify

Our store is powered by Shopify Inc. Shopify provides our e-commerce platform and processes orders on our behalf. Your checkout data is handled in accordance with Shopify's Privacy Policy. Shopify is certified PCI DSS compliant.

Payment Processors

We do not store your full credit card or payment information on our servers. All payment transactions are processed by Shopify Payments and/or third-party payment processors (such as Stripe or PayPal). These processors handle your financial data under their own security standards and privacy policies.

Email Service Providers

We may use email marketing platforms to send newsletters and promotional communications. Your email address will only be shared with these providers for the purpose of delivering communications you have opted into.

Legal Requirements and Business Transfers

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Retention and Security

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction records are typically retained for a minimum of 7 years for tax and accounting purposes.

We implement reasonable administrative, technical, and physical security measures to protect your information. These include SSL/TLS encryption for data in transit, access controls, and secure hosting. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request that we delete your personal data, subject to legal retention requirements.
• Opt-Out of Marketing: Unsubscribe from marketing emails at any time by clicking "unsubscribe" in any email or contacting us directly.
• Data Portability: Request a portable copy of your data in a commonly used format.
• Withdraw Consent: Where processing is based on consent, withdraw that consent at any time.

To exercise any of these rights, please contact us at contact@resonatelifewater.com. We will respond to verified requests within 30 days.

7. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you, the sources, the purposes for collection, and the categories of third parties with whom we share it.
• Right to Delete: You may request deletion of your personal information, subject to certain exceptions.
• Right to Correct: You may request correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing: We do not sell or share personal information for cross-context behavioral advertising. If this practice changes, we will update this policy and provide an opt-out mechanism.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
• Sensitive Personal Information: We do not collect sensitive personal information as defined under the CPRA beyond what is necessary for processing orders.

Categories of Personal Information Collected (past 12 months):

• Identifiers (name, email, IP address, account identifiers)
• Commercial information (purchase history, product preferences)
• Internet or other electronic network activity (browsing behavior on our site)
• Geolocation data (general location derived from IP)

To submit a California privacy rights request, contact us at contact@resonatelifewater.com or call 1-888-545-4357. We may need to verify your identity before fulfilling your request.

8. Children's Privacy

Our website and products are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly. If you believe a child has provided us with personal information, please contact us immediately.

9. Links to Third-Party Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies. This Privacy Policy applies solely to information collected by resonatelifewater.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Your continued use of our website following any changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions, requests, or concerns, please contact us: