Refund & Return Policy

At Resonate Life Labs LLC, we stand behind the quality of every bottle we ship. Because Resonate Life Water is a consumable health and wellness product, our return policy is designed to balance your satisfaction with the health and safety requirements that apply to perishable dietary supplements. Please read this policy carefully before purchasing.

1. 30-Day Satisfaction Window

We offer a 30-day satisfaction window from the date of delivery. If you are unsatisfied with your purchase for any eligible reason, you may request a return or refund within 30 calendar days of the delivery date confirmed by carrier tracking.

To initiate a return or refund request, please contact us at contact@resonatelifewater.com with your order number, name, and reason for return. We will review your request and respond within 2 business days with instructions.

2. Eligible Return Conditions

To be eligible for a return and refund, all of the following conditions must be met:

• The return request is submitted within 30 days of the confirmed delivery date
• The product is unopened and in its original packaging
• The tamper-evident seal on the bottle cap is intact and unbroken
• The UV-protective Cosmic Nebula shrink sleeve is undamaged and in place
• The product has been stored properly (away from direct sunlight and extreme heat)
• You have proof of purchase (order number or confirmation email)

Once your return is authorized, we will provide a prepaid return shipping label for eligible returns. Products must be returned within 10 business days of receiving the return authorization.

3. Non-Returnable Items

Because Resonate Life Water contains living probiotic cultures and is a consumable health product, we are unable to restock or resell any opened product. This policy is in place to protect the health and safety of all customers and to comply with applicable health regulations.

4. Damaged in Shipping

Glass bottles are fragile. Despite our careful packaging, damage during transit can occasionally occur. If your order arrives damaged:

• Report within 48 hours of the confirmed delivery time
• Email contact@resonatelifewater.com with your order number
• Include clear photos of: (1) the damaged product, (2) the damaged packaging, and (3) the shipping label
• Do not discard damaged bottles or packaging until your claim is resolved

Claims submitted after 48 hours of delivery cannot be accepted as we are unable to confirm the condition of the product at the time of delivery. Upon receipt and verification of your damage claim, we will issue a full replacement shipment or refund at no charge to you. We may file a carrier claim on your behalf and may require cooperation with that process.

5. Refund Processing

Once we receive and inspect your returned product (if applicable), we will notify you of the approval or rejection of your refund request. If approved:

• Refunds are issued to the original payment method used at checkout
• Processing time is 5–10 business days from the date we receive your return (for physical returns) or from the date your claim is approved (for shipping damage claims)
• Your bank or payment processor may require additional time to reflect the refund in your account
• Original shipping charges are non-refundable unless the return is due to our error or a damaged shipment

If you have not received your refund within 10 business days, please first check with your bank or credit card company. If you still have not received your refund, contact us at contact@resonatelifewater.com.

6. Exchanges

If you would prefer an exchange rather than a refund, we are happy to accommodate you. Exchanges are available for eligible unopened products within the 30-day window. You may exchange your product for another Resonate Life Water package of equal value (e.g., Discovery Journey for Transformation Path, with the price difference applied as a credit or charge as applicable).

To request an exchange, contact us at contact@resonatelifewater.com with your order number and the product you would like to exchange for. We will send the replacement product once we receive the original.

7. Order Cancellations

If you need to cancel an order, please contact us immediately at contact@resonatelifewater.com or 1-888-545-4357. We process and ship orders quickly, often same-day or next-day. Once an order has been shipped, it cannot be cancelled and our standard return process applies.

If we are able to cancel your order before it ships, you will receive a full refund to your original payment method within 5–10 business days.

8. Contact Us for Returns

To initiate a return, exchange, or shipping damage claim, or for any questions about this policy:

Please include your order number and a brief description of your issue in all communications. We aim to respond to all inquiries within 1–2 business days.